When I fly to the US for work we normally go with Virgin, however due to lack of availability and relatively last minute approvals we ended up going with BA. In itself, that tells you something; Virgin, full; BA, space.
The T5 building is mighty impressive, lots of exposed architecture, clean fresh feeling, a feeling of space that alludes the normal T3 experience, though even that is better now.
Check-In : Queues everywhere. For reasons that need not be exposed here, I wanted to check in with a human being. But having stood in the queue at the appropriate check-in zone for around ten minutes a BA person comes by and says 'this is the bag drop, if you don't have a boarding pass you cant drop your bags.' Cue my ranting that the machines never work; 'you must try' he says.
So off I trudge and lo, the machine works, I suspect this is due to me pre-selecting my seat and registering my BA Executive Club details, but I'll never know. I then get back in the queue to go and drop my bags at the, wait for it, Fast Bag Drop. I think we need to get the Trades Descriptions Act out. Fast? No.
The eventually the same BA drone directed some of us to another check-in zone where the queue was only just spilling out of the snaky lines rather than the spewing of people all over the polished floor of T5 which was the previous check-in zone.
The check-in staff were unhelpful and didn't give me the visa forms, which I know I can get on the plane, but I like to complete them before I get on so I don't have to juggle both my passports on the postage stamp sized table.
Off we go through security which actually wasn't bad and didn't have the tedium of the laptops out (I now have two to carry..). The shopping appeared to echo of a time when there was wealth, say three or four years ago. The west London shop, the one beginning with H was there and it wasn't flogging the Rule/Cool Britannia crap that appears in T3 either.
Having purchased breakfast for the four of us at a diner style outlet - £35! I got the feeling that the lease costs were high. If I had been on my own or with Angela, then I suspect that Mr Ramsay's place might have had a visit, but not really the done thing on a work trip. The transit tram that takes you from the terminal building to the B gates was interesting, though the escalators were interminable.
But now for the flight, I'm going to keep this short as it doesn't warrant a huge rant. The walk down the jetty showed the paint peeling from the tail, this set the tone. The inside was old, the polastics were yellowing, the carpet was peeling.
Service was surly, inattentive and one on occasion sarcastic. It had the feeling of a WI day out, less twittering and more service please. I cant complain though when one of the staff let me gaze out over the right wing as we flew over the sea off Greenland – seeing the RR turbofans spinning always amazes me. Food was ok-ish, in terms of quality, but not the Virgin experience where the bowl of fruit appears, or perhaps and ice cream or brownie. Very much cut to a price, which is where I will end this on the service front, the cost of the BA Premium Economy – 'World Traveler Plus' and the Virgin Premium Economy is the same. Someone is pulling a fast one, and for once it isn't Mr. Branson.
To end on a good note, the wind going into Dulles was brisk and there was a fair bit of turbulence, but the actual touch down was as smooth as silk, even if the final approach was rough.